Returns & Replacement

Introduction
We're dedicated to ensuring you're completely satisfied with your purchase from CONSDAN. If for any reason you need to initiate a return, this policy will guide you through the process.
We recommend you review the policy for a quick answer and we also welcome any messages via our customer service email: support@consdan.com.
Platform
This policy applies to orders placed via CONSDAN's official website: store.consdan.com. You may also find CONSDAN products on other platforms including Amazon, Walmart, Wayfair, and eBay.
We may change some details due to certain platform requirements.
Note: Please ensure that you're purchasing from our official seller account for this policy to apply.
Return Reason Code
1. We will only offer pre‐paid shipping labels for Seller‐Related reasons.
2. The return shipping fee will be the responsibility of the buyer for Buyer‐Related reasons.
3. The Seller‐Related reasons include but are not limited, item(s) arrived defective, wrong item,
cargo lost by carrier, late delivery to promised, damaged/missing parts during transit,
4. The Buyer‐Related reasons include but are not limited, change of mind, the wrong option chosen, gift item
Eligible Items
1. All returns must be sent back in their original packaging and must be in the same condition as they were upon delivery.
2. Returns that are not in a resellable condition, including those that appear tampered with or are missing original components, may be denied, resulting in no refund being issued.
3. We reserve the right to reject returns of products that have been previously repaired or modified. We do not offer product customization services.
4. Clearance sales and final sale products do not enjoy the return policy
Note: If the return is because of seller‐to‐blame reasons (e.g., arrived damaged), we will still need the return for internal investigation purposes.
Return Expiration
1. 0 ‐ 30 days: Returns are accepted for any reason from the date of delivery.
2. 31 ‐ 90 days: Returns are accepted only for issues arising from normal use, as defined in our product guidelines. Normal use excludes wear and tear, lack of maintenance, exposure to extreme environmental conditions, intentional damage, and misuse.
3. Over 90 days: Cases will be evaluated on an individual basis by our internal team.
Refund Related
1. We will issue the refund once we've received the package and verified that the product is in its expected condition.
2. We prioritize the integrity of our returns process. If there are inconsistencies in the returned product's condition as compared to the stated reason for return, we may need to review the return further. We always aim to ensure fairness and transparency in every transaction.
3. The refund amount will be calculated based on the item's selling price, applicable shipping fees, and taxes. Other costs that are not listed on the sales order will not be considered when issuing a refund. (E.g., Cost of the customer's rework on the product or moving the product to a non‐order place.)
4. For returns initiated due to buyer‐related reasons, such as change of mind, incorrect choice, or buying a gift, the original shipping fees are non‐refundable. The refund will cover only the cost of the item(s) purchased.
5. The refund will go back to the original payment method that you used for the order.
6. The transaction usually takes 1 to 3 business days based on your bank or credit card company etc.
Ensuring Your Satisfaction
At CONSDAN, we value your business and aim to ensure every purchase meets your expectations.
Should you have any concerns or feedback, please don't hesitate to reach out.